As a shipper, you know that your customers often view their cargo as something precious, and wish to have it arrive to its destination intact, on time, and undamaged. But unfortunately, accidents happen and problems will occur once in a while. This is the point where a cargo claim needs to be filed due to damage, or perhaps something equally unfortunate, such as an inaccurate product count.
One good thing to realize cargo claims information is that they are filed on approximately less than 10% of all shipments, on average, depending on the type of product, method of packaging, and the length of haul.
Merchandise that is well-packaged, or sturdier products moving a short distance will have less of a chance of being lost or damaged when compared to those items that are more fragile, as well as exposed cargo that is moving across country.
About cargo clams and accident prevention
An experienced shipper has seen it all by now and knows of ways to minimize the risk of being involved in a cargo claim, on the part of both the shipper and the driver. It helps to be considerate of the freight by triple-checking the packaging. Insist on better packaging techniques, for example, using crating and foam for fragile or high-valued products.
How well is your cargo protected if it gets exposed to bad weather? Is the packaging strong enough to hold together for an extremely long journey? What are the odds that it will be loaded and offloaded more than once, and will it be picked up by hand or does it require equipment to move it from place to place?
The driver has many other concerns as well. He or she needs to feel comfortable with how the items being shipped are prepared. It can be helpful to check out both, the pickup and delivery areas for possible issues, such as ability to navigate the truck without too much effort, and will there be any problems getting the product to fit where it’s to be delivered?
Materials available to help get packages to their correct destination
Using brightly colored labels that have bold, legible writing will reduce the chance of erroneous deliveries. They also sell products, such as “no stacking” cones and sensors that change color in the event of excessive stress to a package. Shippers should also use address labels on each separate package to ensure the entire shipment ends up where it needs to go.