When you order a shipment of cargo, you have the right to receive it in full and undamaged condition. If you notice any damage, you may file a cargo claim. This quick guide to cargo claims information can help you take the correct steps after receiving a damaged shipment.

  1. Protect the Cargo
    Take immediate steps to protect the cargo from further loss. This may include moving, isolating, repacking or separating goods.
  2. Document the Details
    As soon as you see the first signs of damage, begin to document the details. Take digital photographs and videos. Make clear notes of all damaged areas.
  3. Notify Your Insurer Immediately
    Send all relevant cargo claims information to your insurer as soon as possible. In the case of ocean shipments, the receiver must report visible damage no later than three days after receipt of goods. For air shipments, the deadline is one week.
  4. Speak With a Surveyor
    It can be difficult to identify the full extent of damage with the naked eye. A professional surveyor can look over the shipment and report damages to the insurer. In many cases, companies lose part of their valuable reimbursement because they did not survey damages sufficiently.

Damaged cargo can be an inconvenience and a financial risk for businesses. Speak with an insurer today to learn more about cargo claims information.


photo credit: mystuart cc